This Privacy Policy relates to the activities of Roseman Labs B.V. (hereinafter referred to as "Roseman Labs", "we", "us", or "our"). This Privacy Policy explains what Personal Data we collect when you use our services, how and why we collect it, and how you can update, manage, and delete your information.

Under GDPR, we may process Personal Data as a Controller or a Processor. This Privacy Policy applies to Personal Data we collect and Process for our own purposes where we act as a Controller.

 

When we Process Personal Data on behalf of our clients to deliver our services, we are acting as their Processor under the General Data Protection Regulation (GDPR). In this context we have limited rights and responsibilities regarding your Personal Data under the GDPR. The terms "Personal Data", "Processing", "Controller”, and "Processor" have the same meaning as in the GDPR.

To use some of our services we need the appropriate Personal Identification Data, this includes data such as your name, email address, and phone number. We store and Process this data when you:

 

• Are in contact with our Business Development team
• Are in contact with our Customer Success team
• Fill out the contact form on our website
• Request product information or a publication through our website or social media channels
• Respond to a recruiting or marketing campaign (either through our website or via a third party)
• Register for a meeting or event through our website or via a third party
• Send us an email
• Join our online Slack community
• File a support request through our ticketing system

• Use the web-portal of our product

Roseman Labs may receive your data indirectly when you are a client of a Roseman Labs customer and this customer, as Controller, uses our SaaS service and has involved us as Processor. In this case we have a Data Processing Agreement with this customer.

Roseman Labs uses the information we collect for the purposes of providing and improving our services, and to communicate with you. Your Personal Data is used when we:

 

• Respond to you message or inquiry submitted through the contact form
• Respond to your request for product information
• Respond to your request to plan a meeting with one of our staff
• Respond to your application to one of our open recruiting positions
• Invite you for an event for which you have registered yourself
• Answer your support request sent to our Customer Success team
• Answer your support request entered via our ticketing system
• Authenticate you in the web-portal of our product
• Perform a contract to provide our service. In this case we are a processor for a specific customer. Data processed to perform this contract includes logging data for service and incident management. 

 

Roseman Labs will not share your data with any partner companies other than for the internal use explained above.

Depending on how your data is collected and used, Roseman Labs stores your data:

 

• In the Saas software of our CRM provider Hubspot, which is also the provider of our ticketing system
• In the SaaS software of our Community chat service provider Slack
• In the back-end of the web-portal of our product
• In our website analytics software, Piwik for marketing purposes. See full explanation below.
• In our office IT environment. Our IT environment is monitored by a security provider, which may also process logs that include personal data
• In our HR-service providers for recruiting purposes

 

Piwik

We use Piwik PRO Analytics Suite as our website/app analytics software and consent management tool. We collect data about website visitors based on cookies. The collected information may include a visitor’s IP address, operating system, browser ID, browsing activity and other information. See the scope of data collected by Piwik PRO.

We calculate metrics like bounce rate, page views, sessions and the like to understand how our website/app is used. We may also create visitors’ profiles based on browsing history to analyze visitor behavior, show personalized content and run online campaigns.

The purpose of data processing: analytics and conversion tracking based on consent. Legal basis: Art. 6 (1)(a) GDPR.

Piwik PRO does not send the data about you to any other sub-processors or third parties and does not use it for its own purposes. For more, read Piwik PRO’s privacy policy.

Roseman Labs keeps different types of data for different periods of time:

 

• We keep the account information associated with the web-portal of our product for the duration of your account
• All other Personal Data is stored for a limited period of time, namely three years. Once this time period has expired, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible

Roseman Labs would like to send you information about our developments, products and services. You may always opt out by directly responding to a mailing or emailing us at info@rosemanlabs.com

 

You have the right at any time to stop Roseman Labs from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please let us know through info@rosemanlabs.com.

Roseman Labs would like to make sure you are fully aware of your data protection rights with respect to data in the categories mentioned under 'How do we store your data?'. Every user is entitled to the following:

 

• The right to access -- You have the right to request Roseman Labs for copies of your Personal Data.
• The right to rectification -- You have the right to request that Roseman Labs corrects any information you believe is inaccurate. You also have the right to request Roseman Labs to complete the information you believe is incomplete.
• The right to erasure -- You have the right to request that Roseman Labs erases your Personal Data.
• The right to restrict processing -- You have the right to request that Roseman Labs restricts the Processing of your Personal Data.
• The right to object to processing -- You have the right to object to Roseman Labs' Processing of your Personal Data.
• The right to data portability -- You have the right to request that Roseman Labs transfers the data that we have collected to another organization, or directly to you.

 

If you make a request, we will process your request within one month, but likely much sooner. If you would like to exercise any of these rights, please contact us as mentioned under 'Contact'.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. For further information, visit allaboutcookies.org

Roseman Labs uses cookies in its Help Center (https://support.rosemanlabs.com/) and its main website (https://rosemanlabs.com/) to facilitate chat via a chat bubble by Hubspot. This chat bubble uses cookies to allow you to navigate through the website without losing the dialogue of us together.

 

Roseman Labs also uses cookies for analytic purposes, you can opt out of these cookies by not giving consent.

 

For further information on the cookies set by Hubspot you can visit https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser

You can set your browser not to accept cookies, and the website allaboutcookies.org tells you how to remove cookies from your browser.

Roseman Labs keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on 27 February 2024.

The Roseman Labs website contains links to other websites. Our Privacy Policy applies only to our website (https://www.rosemanlabs.com) and our services.

If you have any questions about Roseman Labs's Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at: info@rosemanlabs.com

 

Or write to us at:

T.a.v. Roseman Labs
Europalaan 400
3526 KS Utrecht
The Netherlands

Should you wish to report a complaint or if you feel that Roseman Labs has not addressed your concern in a satisfactory manner, you may contact the Autoriteit Persoonsgegevens.

 

Email them at: info@autoriteitpersoonsgegevens.nl

 

Or write to them at:

Bezuidenhoutseweg 30
2594 AV Den Haag
The Netherlands